NHS call handler says he had to quit because of 'unbearable pressure' in service that's 'failing patients'

An NHS 111 call handler today tells how he quit after nine months of hell working for a helpline he claims is failing patients.

The whistleblower says distressed ­callers could wait up to an HOUR to get a call back from a nurse because of staff shortages.

He claims call handlers are put under pressure to make decisions that should be made by clinicians which helps cut the number of ambulances sent out.

And the ex-worker says the helpline is seriously failing patients with mental health issues as staff training is so

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