TalkTalk and BT received the worst score of all big broadband providers in a major customer satisfaction survey, with only one in 10 respondents describing their service as “excellent”.
The survey of 1,800 users and conducted by Which?, examined levels of service, value for money, speed and reliability.
Talk Talk, BT, Sky and EE – who collectively hold a 72 per cent market share, all scored poorly, according to Which?.
“Broadband is essential and people rightly get frustrated with poor service,” said Alex Neill, managing director of home services at Which?.
“Our latest results show that the big players
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